I havent heard back on how you are going to solve the lack of flooring under the stove, and the utility room. Also how you are going to replace my brand new stove that was dented during the process of installing the floor. PLUS THERE IS A CRACK IN THE GRUT AND THE TILE IS FLEXING/MOVING. What the heck is going on???? I wanted a company that would be more customer caring that Empire. Waiting to know how you are going to solve this problem. I would love to attach pictures of the new problem but it wont let me. Patricia Ellingson 7074 48th street North Oakdale mn 55128 651-208-3063
Everyone were nice and polite, and they did a good job.
Scheduling with tile crew could be improved as Could communications between team members and with client. Work quality is very good as is friendliness of all workers and supervisors.
Jim & Ellen Liston
Very professional in there presentation, delivery and installation. They showed up when they said they were going to and finished within the time they quoted.
Signed contract and paid deposit before we got a confirmation of work to be done August 7, 2018; it is now September 24, 2018, and we still have not had one person start work on our floors. We have had a delay in wood showing up and no one told us anything for weeks; we got new wood finally but it has sitting on our floor for about two weeks and we still do not even have the total amount of wood needed for the project. We have gotten promises to start and complete work for almost a month. We have to contact the project manager to get any type updates and communication at all but not one thing told to us has has been correct. Will never recommend this company.
Baumbouree, Stephanie & Brannon
The service was great, the price was reasonable and we are looking forward to doing more projects with them.
Michelle Hilton - Florida Bahamas Synod
they sais they could remodel my bathroom. Said they would straighten walls, remove and replace all tile. Couldn't do it. They did half of the job they bid, wanted all of the money. Poor communication. Left trash on porch, saying they would returm and remove. Didn't happen. These guys are not great.
Install crew was fantastic. Sales crew and overall company made initial mistakes and never made up for it. You hit a company for knowledge and expertise of product.
The whole process turned into a nightmare. It was so stressful. Workers actually lied to our faces. It took triple the time it should have, we ended up paying $150 for trim that didn’t look super cheap and bulky that we now have to paint ourselves, the initial attempt at securing the carpet was an absolute joke (tact strip backwards on one section and missing on the other), and we still have damage that we have been now waiting two weeks to be repaired. Such a nightmare. We paid a lot of money for this job and a month and a half later I am wishing I had never heard of this company.
Prompt service and quality product and installation. Immediate response to correcting a slight issue.